Return and Refund Policy

Last updated: September 8, 2026

Returns

You may request a return of an unused, unopened item within 14 days after delivery. Contact us before sending anything back. Items returned without authorization may not be accepted.

To be eligible, the item must be in the condition received, with its original packaging and proof of purchase. Opened, used, installed, modified, customized, perishable, hygiene-sensitive, gift-card, and final-sale items are not eligible for a change-of-mind return unless required by law.

For an approved change-of-mind return, the customer is responsible for return shipping. Original shipping charges, duties, and taxes are not refundable unless required by law. Our business address is not automatically a return warehouse; use only the return instructions provided by support.

Damaged, defective, incorrect, or incomplete orders

Please contact us within 7 days after delivery if an item arrives damaged, defective, incorrect, or incomplete. Include the order number, a description of the issue, and clear photographs or video where reasonably necessary. We will review the request and provide an appropriate replacement, replacement part, refund, or other resolution. Approved defective-item claims will not require the customer to pay return shipping.

Cancellations and address changes

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes once processing or shipping has started. Orders already shipped cannot be canceled.

Lost or delayed shipments

Delivery estimates are not guaranteed. If a shipment appears lost or has not arrived after the estimated window, contact us so we can investigate. A replacement or refund may be issued after the shipment is confirmed lost or otherwise eligible.

Refunds

After an approved return is received and inspected, or after another claim is approved, refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the funds.

Consumer rights

This policy does not limit any return, cancellation, refund, warranty, or other consumer right that cannot lawfully be excluded in your place of residence.

Contact

Email support@mirthloom.com with your order number and the email address used at checkout. We normally respond within 1–2 business days, Monday through Friday.

MIRTHLOOM INC
1500 N Grant St, Ste R
Denver, CO 80203
United States